Question 1

Which countries do you ship to?

Accepted Answer

We ship globally through our carrier network. Tell us your destination and we'll quote you within hours.

Question 2

Can you handle oversized or heavy cargo?

Accepted Answer

Yes. We routinely handle project cargo, heavy machinery and out-of-gauge shipments.

Question 3

How quickly can a dispatch rider be assigned?

Accepted Answer

Within 30 minutes inside Lagos for standard requests, and same-day for most other major cities.

Question 4

Are deliveries insured?

Accepted Answer

Standard parcels carry basic cover. Higher-value items can be insured on request.

Question 5

Do you offer clearance at all Nigerian ports?

Accepted Answer

Yes — Apapa, Tin Can, PTML, Onne, and at MMIA & Kano airports.

Question 6

How long does clearance take?

Accepted Answer

Average 3–7 working days, subject to documentation readiness and customs examination.

Question 7

How long does international delivery take?

Accepted Answer

Air freight: 3–10 days. Ocean freight: 25–45 days depending on origin and destination.

Question 8

Do you guarantee delivery dates?

Accepted Answer

We provide committed transit windows and proactively communicate any change.

Question 9

What payment methods do you accept?

Accepted Answer

Bank transfer, POS, online card payment, and corporate accounts on approval.

Question 10

Do you require full payment upfront?

Accepted Answer

For one-off shipments, yes. Account customers benefit from agreed credit terms.

Question 11

Do you offer door-to-door international shipping?

Accepted Answer

Yes — we coordinate pickup at origin and deliver to the recipient's door anywhere in the world.

Question 12

Can you help with customs documentation abroad?

Accepted Answer

Yes, via our partner network in 40+ countries.

Question 13

How long does a quote take?

Accepted Answer

Most quotes are returned within 2 working hours during business days.

Question 14

Is a quote binding?

Accepted Answer

Quotes are valid for the period stated (typically 14 days) and subject to current carrier surcharges.

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